Operations control
Good morning, Amina
A governed view of customer operations across every active queue.
Open conversations
148↑ 12% from yesterdayWaiting for owner
124 over SLA targetMedian first response
1m 42s↓ 18s this weekQuality pass rate
94.6%↑ 2.1% this monthLast 24 hours
Conversation volume
InboundResolved
Live and configured
System posture
Application APIReadiness probe
LiveWhatsApp CloudCredentials required
ConfiguredAI planningReviewed-plan E2E passed
LiveEvent outboxDurable delivery
LiveCurrent workload
Queue performance
| Queue | Waiting | Oldest | SLA | Capacity |
|---|---|---|---|---|
| General service | 32 | 6m | 97% | |
| Sales enquiries | 18 | 11m | 92% | |
| Collections | 21 | 18m | 88% | |
| Complaints | 7 | 42m | 76% |
Needs attention